Managed Services
Let Us Take Care of Maintenance: ARTEC Managed Services
Take advantage of our Managed Services and let ARTEC or its certified partners help when you need assistance. In addition to our secure cloud solutions, you can make use of our new remote administration services, available as part of a separate maintenance contract. With our Fully Managed Remote Service, you can pass routine maintenance and monitoring over to ARTEC's support and engineering teams. This is useful for organizations wanting to keep corporate data in-house while taking advantage of the low maintenance overhead that cloud services can provide.
Our services range from helping customers with the initial installation or performing imports of existing data to providing comprehensive fully managed services with health monitoring and reporting. Whether your ARTEC solution is hosted on premise or in the cloud: we will gladly tailor our services to your needs.
Managed Services
Managed Services at a Glance
- Installation (on premise or in the cloud)
- System configuration
- System management
- System monitoring and hardware health monitoring
- Data availability and consistency monitoring
- System updates
- Monthly system reports
- Maintenance contracts (on premise or in the cloud)
- Professional services
- Scan workflow customizations
- Advanced installation services
- Full managed service
- Remote services
- Import and export assistance
- Custom development and integration services (e.g. import software customization)
- eDiscovery Services
- Certifications for storage solutions and mail servers
- Technical and sales trainings
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