Products and Solutions
 EMA® Mail
 EMA® Cyber Defense
 EMA® Print
 EMA® Scan
 EMA® File
 EMA® Voice
EMA® for SAP Solutions
 SAP Metadata
 SAP Live Migration
 SAP Scan
 S/4 HANA Relief
ARTEC SMART Integration Tools
Firegate VPN
Case Management
제품 자세히 보기
 Object Storage
ARTEC Cloud Solutions
 Cloud Models
 Managed Services
 Microsoft 365
Mailserver migration
Microsoft 365 tips
쉬운 EMA® 사용
데이터 포맷
투자 보호
EMA® 접근
스토리지 기술
데이터 보안 개념
Protection Against Cyber Attacks
Big Data - Knowledge is Power
Software Architecture
싱글 사인온
Folder Synchronization
사용자 접근
전문 검색
백업과 복구
ANA Server
Trusted EMA®
Hot Standby
Digital Signatures
Attributes and Metadata
Department archives/Linking
통합 검색 / 전자증거개시
기존 메일 아카이빙
WAN Synchronization
EMA® DeDup Server
EMA® App
Outlook extension
추가 정보
법적 컴플라이언스 아카이빙
개인정보 보호
왜 WORM은 솔루션이 아닌가
인증서에 관한 엄청난 거짓말
Stubbing – 솔루션이 아님
누가 EMA를 사용하고 있는가?
아카이빙에 관심가져야 하는 이유
어플라이언스의 혜택
Dealing with private e-mails
Laws and Regulations
법과 규정
General Data Protection Regulation (DSGVO)
Right to be "forgotten"
기사 및 뉴스
전시회와 이벤트
언론 기사
기사 리뷰
파트너 프로그램
파트너 포탈
ARTEC Promotional Program
ARTEC Expert Network
Consulting Services
Technical Consulting
Software Development
Software Subscription & Warranty
Product Support
회사 연혁
Green responsibility
Where to Find Us
Job Openings
이용 약관
Protected Trademarks and Patents
투자자를 위한 정보
Privacy Policy
회사 정보

Software Subscription & Warranty

ARTEC Software Subscription

The software subscription is an essential component of the ARTEC systems and essentially contains the following services for the duration of the contract:

  • Access to the ANA digital signature service with date and time stamping for all archived e-mail messages, documents, and log files. Available around the clock, 24/7/365.
  • Free software updates to the latest version using our automatic update service.
  • Technical support directly from the manufacturer: assistance from our multilingual support team is available by phone 5x7 (Mon-Fri from 9:00 AM to 5:00 PM), as well as by e-mail, web and fax.

Our support team makes every effort to provide an initial response to a support request within one working day. For technical reasons, software subscription extensions are always linked to the existing software subscription and also extend to all standby devices belonging to the same EMA® system. In order to avoid a digital signature gap and loss of compliance, and to always be up-to-date with the latest AOS firmware version, we recommend keeping the software subscription active. Service Subscriptions can be purchased for periods between one and five years and do not auto-renew.

We also offer an additional maintenance contract with monthly status reports that provide information on many important system parameters. These include memory utilization and network load, system temperature, free space on archive and backup storage, etc.

ARTEC Hardware Warranty Extensions

All of our products come with a one-year limited hardware warranty from the date of delivery for the hardware. A hardware warranty extension for up to five years can be purchased together with the initial appliance order. A post-purchase hardware warranty extension is also available, but usually not economically viable and not recommended by us.

Customers with an active software subscription can benefit from fast and simple appliance hardware replacements if a qualified problem analysis points at a hardware defect. Without an active software subscription, warranty processing is handled on a case by case basis.

Replacement Appliance and Hardware Upgrade

Upgrades to current appliance hardware platforms or larger appliance models are possible at any time, even without an active software subscription or after the hardware warranty has already expired. The new system takes over the entire configuration and archived content from a previous EMA appliance with minimal effort as the process is largely automated.

EMA also makes it easy to change storage technologies when moving the archive storage location. You can change from CIFS and NFS to VSTOR® Vault, to iSCSI to FC, or to any other supported storage technology added in the future. If a hardware defect occurs after the hardware warranty has already expired, you can take advantage of discounted hardware upgrades when purchasing a new appliance. After receiving the upgrade, the previous device must be returned to ARTEC IT Solutions GmbH within 14 days.

The general terms and conditions as well as the price and delivery conditions of ARTEC IT Solutions GmbH apply.

지원 요청



Tel: +49 (0) 6039 800 99 77
Fax: +49 (0) 6039 800 99 66

You can reach our support team on weekdays from 9:00 AM to 6:00 PM CET.

United States:
Phone: +1-855-462-7832 Ext. 2
Fax: +1-678-666-5153

You can reach our support team on weekdays from 9:00 AM to 6:00 PM EST.

Phone: +82-2-515-3349