Products and Solutions
 EMA® Mail
 EMA® Cyber Defense
 EMA® Print
 EMA® Scan
 EMA® File
 EMA® Voice
EMA® for SAP Solutions
 SAP Metadata
 SAP Live Migration
 SAP Scan
 S/4 HANA Relief
ARTEC SMART Integration Tools
Firegate VPN
Case Management
제품 자세히 보기
 Object Storage
ARTEC Cloud Solutions
 Cloud Models
 Managed Services
 Microsoft 365
Mailserver migration
Microsoft 365 tips
쉬운 EMA® 사용
데이터 포맷
투자 보호
EMA® 접근
스토리지 기술
데이터 보안 개념
Protection Against Cyber Attacks
Big Data - Knowledge is Power
Software Architecture
싱글 사인온
Folder Synchronization
사용자 접근
전문 검색
백업과 복구
ANA Server
Trusted EMA®
Hot Standby
Digital Signatures
Attributes and Metadata
Department archives/Linking
통합 검색 / 전자증거개시
기존 메일 아카이빙
WAN Synchronization
EMA® DeDup Server
EMA® App
Outlook extension
추가 정보
법적 컴플라이언스 아카이빙
개인정보 보호
왜 WORM은 솔루션이 아닌가
인증서에 관한 엄청난 거짓말
Stubbing – 솔루션이 아님
누가 EMA를 사용하고 있는가?
아카이빙에 관심가져야 하는 이유
어플라이언스의 혜택
Dealing with private e-mails
Laws and Regulations
법과 규정
General Data Protection Regulation (DSGVO)
Right to be "forgotten"
기사 및 뉴스
전시회와 이벤트
언론 기사
기사 리뷰
파트너 프로그램
파트너 포탈
ARTEC Promotional Program
ARTEC Expert Network
Consulting Services
Technical Consulting
Software Development
Software Subscription & Warranty
Product Support
회사 연혁
Green responsibility
Where to Find Us
Job Openings
이용 약관
Protected Trademarks and Patents
투자자를 위한 정보
Privacy Policy
회사 정보

Product Support

Fast Support

Our solutions can generate comprehensive error reports if they malfunction or cease to operate as expected. These error reports help our support team to provide rapid and effective support. It contains all relevant system information while omitting any sensitive, personal information. These reports form the basis for ARTEC's support team team, which uses them to provide accurate solutions in a short amount of time. They are also used to identify any possible operating errors before they become critical.

Reliable Update Service

As an appliance, keeping the EMA® and VSTOR® solutions up to date is very easy and requires minimal effort. It is not necessary to actively download and install patches, drivers, and updates, which can often cause problems in classic software solutions. Instead, system updates are automatically distributed and downloaded from appliances with an active service subscription. This approach is very reliable and secure compared to other methods. It also ensures that data remains protected at all times.

Additional Services

To help you make the most of our solutions, we offer a number of related additional services on request. Our services rane from helping customers with the initial installation or performing an import of existing data to comprehensive fully managed services with health monitoring and reporting. Our services can also be tailored to specific needs as reqired.

Installation Service

  • Support during implementation
  • Verification of system configuration settings
  • On-site or remotely

Professional Service

  • Importing existing data and data currently stored in external systems
  • Customizing scan workflows to your individual forms, receipts, or documents
  • Support for the integration of EMA or VSTOR into in-house solutions, for example using APIs, SDKs, or OEM
  • Remote services and system monitoring

Storage and Mail Server Certification

  • Feasibility evaluation for future projects
  • Certification of additional solutions, components, and systems

Maintenance Contracts

  • On-site or in the cloud
  • 5x7 hotline support, software updates and advanced digital signature service

Full Managed Service

  • Complete service package from implementation and configuration of the solution to permanent system monitoring
  • Archive reporting
  • Hardware health monitoring

Trainings and Workshops

  • Technical and sales training for ARTEC partners
  • User training
  • Workshops on legal compliance, information management, etc.

ARTEC Services - Your Advantages at a Glance

Continuous, reliable, stable technology based on proven standards

Fully automatic update service

Worldwide support through a competent team

Development and support from one source (no outsourcing), resulting in the highest level of technology know-how

Dedicated test laboratory with over 50 mail servers

Optional automatic repprting of configuration errors or error reports

Contacting Support

Please contact us at any time. You can contact our support support team using the details in the box on the right side of this page. We will get back to you as soon as possible.

지원 요청



Tel: +49 (0) 6039 800 99 77
Fax: +49 (0) 6039 800 99 66

You can reach our support team on weekdays from 9:00 AM to 6:00 PM CET.

United States:
Phone: +1-855-462-7832 Ext. 2
Fax: +1-678-666-5153

You can reach our support team on weekdays from 9:00 AM to 6:00 PM EST.

Phone: +82-2-515-3349